Shipping policy

Domestic Shipping (New Zealand Only)

We currently ship within New Zealand only. All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive an email notification with your tracking information. Please allow 48 hours for the tracking information to become available.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. You can reach us at ruchita@eliteed.co.nz.

Returns & Exchanges

We have a 10-day return policy. Items must be unworn, unused, with tags, and in original packaging to be eligible. To initiate a return, log in to your account at account.eliteed.co.nz. For full details, please refer to our Refund Policy.